Use of six sigma to improve customer service

Change is the only constant. The companies are operating with

the same mindset nowadays. The business processes need to be improved from time to time so that they can remain in the competition and adhere to the customer needs. To improve the process one needs to have the required skills. Companies are looking for experts who can improve the process and make them better. For this people are undergoing several courses and certifications.  

Certifications are one of the best ways to gain the latest skills and knowledge. One of the best certifications available that helps in improving the business processes is the six sigma certification online in India. This course consists of tools and techniques to improve the business processes by removing any kind of errors and deviations in it. The ideal process runs with an accuracy of 99% which is equal to the value of six sigma. The chances of errors and next to nill- per million opportunities. Through the techniques of the six sigma processes, one can improve the procedures of the existing as well as the new processes.

There are three levels of the course which are:

·         Six Sigma Green Belt

·         Six Sigma Black Belt

·         Six Sigma Master Black Belt

The technique for improving the new process is the DMADV which is defined, measured, analyzed, designed, and validate. This helps in making the new processes apt and fulfilling the customer’s expectations.

When the processes are developed, they need to be changed/updated from time to time so that they can fulfill the customer’s needs. Consumer behavior changes now and then. To get hold of your audience, adhering to change is very important. The technique for improving the existing process is the DMAIC which is defined, measure, analyze, improve and control. Using six sigma to improve customer service is the best way for companies to remain in limelight. Customer satisfaction is very important. The lean six sigma certification covers all these techniques in full detail.

The course has a pre-set curriculum which helps in improving customer service:

·         Define Phase:

In this phase, the source of the problem from where it is arising is defined. It is done via the who, what, where questioning strategy. For this, the tools like the voice of customers and project charter are used. Here the problems faced by the customers who have availed of the service or used the product are noted in quantifiable terms so that they can be improved later on.

·         Measure Phase:

Here the voice of the customer is converted into critical to the quantity which is the key performance indicator.

·         Analysis Phase:

In this phase, the root cause of the problem is identified.

·         Improvement Phase:

Evaluate the solutions and optimize them

·         Control Phase:

In this phase, people try to validate the project benefits and try to maintain the same state.

The best part about the certification is that there are minimal requirements and anybody can go for this course. Some of the basic requirements are as follows:

·         The applicant should have a bachelor’s degree.

·      Good hardware (computer/laptop/tab) if one is opting for an online mode of study

·         Inclination towards analysis tools.

·         You should have basic English language skills.

·         High-speed internet connection.

One of the best institutes for six sigma certification is ISEL Global

Education. They offer both online and offline modes of study.

Generally, a blend of classroom and online training is what

applicants opt for. When the teaching part is over, one has to go for

a small objective test to get the certification. In the process you will

get to learn things like:

• Practice implementation skills with structured group projects

• Strategies for streamlining processes, improving efficiency, and reducing waste

• Normal distribution, process capability analysis, and measurement systems analysis

• Analytical, graphical, and numerical tools, etc

• Six Sigma in transactional and service organizations

• Choosing metrics, establishing a measurement system, and collecting data

• Process mapping

• Basic Design of Experiments and Design for Six Sigma

• Choosing and managing six sigma projects

• Relationships between variables, correlation, and regression analysis for two variables

• Leading Six Sigma initiatives and project teams.

• Execute the lean six sigma project at a local nonprofit.

• An analytical model of Lean Six Sigma.

Here are some of the program topics that will be covered in the program:

Because of the high scope and demand of the certification by the industry, professionals are going for this course a lot. It helps in improving the career by leaps and bounds. So what are you waiting for? Apply now!